Logical Solution

Logical Solution
This is worth reading...never underestimate your customer's complaint, no matter how silly it might sound to be.

This is a real story that happened between the customer of General Motors and its Customer-Care Executive.

A complaint was received by the Pontiac Division of General Motors.

This is the second time I have written to you, and I don't blame you for not answering me, because I sounded crazy, but it is a fact that we have a tradition in our family of Ice-Cream for dessert after dinner each night. But the kind of ice cream varies so, every night, after we've eaten, the whole family votes on which kind of ice cream we should have and I drive down to the store to get it.

It's also a fact that I recently purchased a new Pontiac and since then my trips to the store have created a problem. You see, every time I buy a vanilla ice cream, when I start back from the store my car won't start. If I get any other kind of ice cream, the car starts just fine. I want you to know I'm serious about this question, no matter how silly it sounds What is there about a Pontiac that makes it not start when I get vanilla ice cream, and easy to start whenever I get any other kind.

The Pontiac President was understandably skeptical about the letter, but sent an Engineer to check it out anyway. The latter was surprised and greeted by a successful, obviously well educated man in a fine neighborhood. He had arranged to meet the man just after dinnertime, so the two hopped into the car and drove to the ice cream store. It was vanilla ice cream that night and, sure enough, after they came back to the car, it wouldn't start.

The Engineer returned for three more nights. The first night, they got chocolate. The car started. The second night, he got strawberry. The car started. The third night he ordered vanilla. The car failed to start. Now the Engineer, being a logical man, refused to believe that this man's car was allergic to vanilla ice cream. He arranged, therefore, to continue his visits for as long as it took to solve the problem.

And toward this end he began to take notes he jotted down all sorts of data time of day,type of gas uses, time to drive back and forth etc. In a short time, he had a clue the man took less time to buy vanilla than any other flavor. Why The answer was in the layout of the store.

Vanilla being the most popular flavor, was in a separate case at the front of the store for quick pickup. All the other flavors were kept in the back of the store at a different counter where it took considerably longer to check out the flavor.

Now, the question for the Engineer was why the car wouldn't start when it took less time.

Once time became problem - not the vanilla ice cream Eureka!!!! The engineer quickly came up with the answer vapour lock.

It was happening every night; but the extra time taken to get the other flavors allowed the engine to cool down sufficiently to start. When the man got vanilla, the engine was still too hot for the vapour lock to dissipate.

So then, Even crazy looking problems are sometimes real and all problems seem to be simple only when we find the solution with a cool thinking.

Perspective

One day, the father of a very wealthy family took his son on a trip to the country with the express purpose of showing him how poor people live.

They spent a couple of days and nights on the farm of what would be considered a very poor family.

On their return from their trip, the father asked his son, "How was the trip?" "It was great, Dad."

"Did you see how poor people live?" the father asked. "Oh yeah," said the son. "So, tell me, what did you learn from the trip?" asked the father.

The son answered: "I saw that we have one dog and they had four.

We have a pool that reaches to the middle of our garden and they have a creek that has no end.

We have imported lanterns in our garden and they have the stars at night.

Our patio reaches to the front yard and they have the whole horizon.

We have a small piece of land to live on and they have fields that go beyond our sight.

We have servants who serve us, but they serve others.

We buy our food, but they grow theirs.

We have walls around our property to protect us, they have friends to protect them."

The boy's father was speechless.

Then his son added, "Thanks Dad for showing me how poor we are."

Isn't perspective a wonderful thing?

Makes you wonder what would happen if we all gave thanks for everything we have, instead of worrying about what we don't have.

Appreciate every single thing you have!

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Alphabets

Alphabets of happiness

A--Accept

Accept others for who they are and for the choices they've made even if you have difficulty understanding their beliefs, motives, or actions.

B--Break

AwayBreak away from everything that stands in the way of what you hope to accomplish with your life.

C--Create

Create a family of friends whom you can share your hopes, dreams, sorrows, and happiness with.

D--Decide

Decide that you'll be successful and happy come what may, and good things will find you. The roadblocks are only minor obstacles along the way.

E--Explore

Explore and experiment. The world has much to offer, and you have much to give. And every time you try something new, you'll learn more about yourself.

F--Forgive

Forgive and forget. Grudges only weigh you down and inspire unhappiness and grief. Soar above it, and remember that everyone makes mistakes.

G--Grow

Leave the childhood monsters behind. They can no longer hurt you or stand in your way.

H--Hope

Hope for the best and never forget that anything is possible as long as you remain dedicated to the task.

I--Ignore

Ignore the negative voice inside your head. Focus instead on your goals and remember your accomplishments. Your past success is only a small inkling of what the future holds.

J--Journey

Journey to new worlds, new possibilities, by remaining open-minded. Try to learn something new every day, and you'll grow.

K--Know

Know that no matter how bad things seem, they'll always get better. The warmth of spring always follows the harshest winter.

L--Love

Let love fill your heart instead of hate. When hate is in your heart, there's room for nothing else, but when love is in your heart, there's room for endless happiness.

M--Manage

Manage your time and your expenses wisely, and you'll suffer less stress and worry. Then you'll be able to focus on the important things in life.

N--Notice

Never ignore the poor, infirm, helpless, weak, or suffering. Offer your assistance when possible, and always your kindness and understanding.

O--Open

Open your eyes and take in all the beauty around you. Even during the worst of times, there's still much to be thankful for.

P--Play

Never forget to have fun along the way. Success means nothing without happiness.

Q--Question

Ask many questions, because you're here to learn.

R--Relax

Refuse to let worry and stress rule your life, and remember that things always have a way of working out in the end.

S--Share

Share your talent, skills, knowledge, and time with others. Everything that you invest in others will return to you many times over.

T--Try

Even when your dreams seem impossible to reach, try anyway. You'll be amazed by what you can accomplish.

U--Use

Use your gifts to your best ability. Talent that's wasted has no value. Talent that's used will bring unexpected rewards.

V--Value

Value the friends and family members who've supported and encouraged you, and be there for them as well.

W--Work

Work hard every day to be the best person you can be, but never feel guilty if you fall short of your goals. Every sunrise offers a second chance.

X--X-Ray

Look deep inside the hearts of those around you and you'll see the goodness and beauty within.

Y--Yield

Yield to commitment. If you stay on track and remain dedicated, you'll find success at the end of the road.

Z--Zoom

Zoom to a happy place when bad memories or sorrow rears its ugly head. Let nothing interfere with your goals. Instead, focus on your abilities, your dreams, and a brighter tomorrow.

How to Boil A BullFrog

Years ago some scientists did a simple experiment on a bullfrog.
They threw a bullfrog into a container of boiling water, and the bullfrog instantly popped out of the boiling water.
Next they put the bullfrog into a container of cold water.
The bullfrog liked it and stayed in the container. The scientists then turned on the heat at the bottom of the container.
As the water got warmer, the bullfrog relaxed and took a nap.
The bullfrog was so comfortable that it stayed in the container and was “cooked”.

SUCCESS PRINCIPLES

Most of us are in the “comfort zone”.
We have a house to go home to, a nice bed to sleep in, food in the fridge, a group of friends to mingle with, along with some basic necessities of life.
We have worked hard to get to where we are now.
So why should we change this? The truth is most of us are like the bullfrog, because we feel warm and comfortable, we refuse to get out of our comfort zone, and prefer to stay where we are. In life we are either creating or disintegrating.
There is no such thing as “staying where we are”, because there is always movement.
So if we are not moving ahead in life, we must by nature, be moving in the opposite direction.